Privacy Policy

About this Privacy Policy

Groom Kennedy Pty Ltd (ACN 151 426 498) ('Groom Kennedy', 'we', 'us' or 'our') respects your privacy and the trust you place in us by providing us with your personal information.

This Privacy Policy describes the personal information we may obtain about you as well as how we collect, use, store and disclose your personal information, and how we protect that information in accordance with applicable privacy and data protection laws, principles and regulations including the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This Privacy Policy applies to all your dealings with Groom Kennedy including your use of our website.

We encourage you to read this Privacy Policy carefully so that you understand both our commitment to you and your privacy, and how you can participate in that commitment. Should you have any questions about this policy or our privacy practices, please email us at

What is your Personal Information?

When used in this Privacy Policy, personal information means any information or opinion relating to an identified or identifiable natural person. Personal information includes information such as your name, age, gender, postcode and contact details. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

What personal information do we collect?

We may collect the following types of personal information:

  • name;
  • mailing or street address;
  • email address;
  • telephone number and other contact details;
  • age or date of birth;
  • standard web log information including location data and IP address;
  • any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website; or
  • any other personal information that may be required in order to facilitate your dealings with us.

How do we collect your information?

Where possible we will collect personal information and health information directly from you, however in certain circumstances it may be necessary to collect information about you from third parties. If we receive information about you from someone else, we will take reasonable steps to make you aware of the facts and circumstances of that collection.

We may collect your personal information in a number of ways including:

  • when you communicate with us through post, telephone or by email; and
  • when you interact with our site, services, content and advertising;

You may choose to deal with us on an anonymous basis or using a pseudonym. However, you acknowledge that if you do not provide us with the information we request, or if the information you provide to us is not accurate, our ability to provide services to you, or to otherwise fulfil the purpose for which you have provided your information may be severely limited.

Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

  • to enable you to access and use our website and services;
  • to assist with your questions about our services, billing (where relevant), payment methods (where relevant) or use of our website;
  • to process or collect payments made in connection with our products and services;
  • to carry out our obligations arising from any contracts entered into with you;
  • to maintain and develop our relationship with you;
  • to evaluate our services and products and to conduct customer surveys;
  • to improve our services via internal research and development;
  • to maintain and update our records including our database of contacts; and
  • for our business purposes, including data analysis, submitting invoices, detecting, preventing, and responding to actual or potential fraud, illegal activities, or intellectual property infringement.

To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this privacy policy to:

  • our employees and related bodies corporate;
  • third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);
  • payment systems operators (eg merchants receiving card payments);
  • anyone to whom our assets or businesses (or any part of them) are transferred;
  • specific third parties authorised by you to receive information held by us; and/or
  • other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

Disclosure of personal information outside Australia

We do not generally disclose personal information outside Australia. However, if we are required for any reason to disclose your personal information to third parties outside Australia, we will take steps to ensure that your privacy rights continue to be protected by ensuring that the relevant third party is either covered by data privacy laws substantially similar to those in Australia or adheres to the APPs.

Using our website and cookies

To improve your experience on our website, we may use ‘cookies’: small data files that are served by our platform and stored on your device. These are used by us or third parties for a variety of purposes including to operate and personalise the website.  Cookies may be used for recording preferences, conducting internal analytics, conducting research to improve our offering, assisting with marketing and delivering certain website functionality.

You may refuse to accept cookies by selecting the appropriate setting on your internet browser.  However, please note that if you do this, you may not be able to use the full functionality of our website.

Third party links

For your convenience and to improve the usage of the website and the services we provide, we may insert links to third-party websites, applications or resources, for which this Privacy Policy does not apply.  

We are not responsible for those third party websites, applications or resources.  If you access such websites, applications or resources, you do so at your own risk and we make no representations or warranties regarding third parties’ privacy practices. We encourage you to read the privacy statements/policies of every website, application or resource you use.  When we do link to a third party website, application or resource, this does not imply that we endorses that website, application, resource and their contents. Our Privacy Policy does not cover the use of cookies by any third parties.


We take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. We store information in access-controlled premises and electronic information on secure servers.

In addition, we have procedures that prevent our employees and contractors from unnecessarily accessing your personal information. Only those employees and contractors with a business reason to know have access to such information. We educate our employees about the importance of confidentiality and customer privacy through standard operating procedures and internal policies on data privacy and corporate integrity. We take appropriate disciplinary measures to enforce employee privacy responsibilities.

Your information is kept for so long as we need it to provide our products and services to you and where applicable, for as long as we are required to keep it to comply with relevant statutory requirements. Where we determine that it is no longer necessary to hold your personal information we will securely destroy, delete or permanently de-identify that information to the extent it is possible to do so.

If we become aware of unauthorised access to or disclosure of your personal information, we will take appropriate steps to rectify the data breach and notify you as soon as practicable and provide you with a description of the breach, the type of information involved and any recommended actions you can take to protect yourself.

Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us using the contact details set out below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

Changes to our privacy policy

Your provision of personal information to us or your purchase of any of our products or services constitutes your acceptance of the terms of this Privacy Policy.

We may change this Privacy Policy from time to time. If we do so, the latest version of our privacy policy will be available on our website.  We will also let you know that the Privacy Policy has been changed by changing the effective date at the beginning of this document and also by emailing you at the email address provided by you to us (if any). Your continued use of any of our products or services following notification of a change to this Privacy Policy indicates that you accept those changes. Through this document we will always let you know the information we collect, how we use it, and the circumstances under which such information may be disclosed by us.

Making a complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the contact details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

Contact Us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us by email at

Effective: 11 November 2023