Groom Kennedy Pty Ltd (ACN 151 426 498) ('Groom Kennedy', 'we', 'us' or 'our') respects your privacy and the trust you place in us by providing us with your personal information.
What is your Personal Information?
What personal information do we collect?
We may collect the following types of personal information:
How do we collect your information?
Where possible we will collect personal information and health information directly from you, however in certain circumstances it may be necessary to collect information about you from third parties. If we receive information about you from someone else, we will take reasonable steps to make you aware of the facts and circumstances of that collection.
We may collect your personal information in a number of ways including:
You may choose to deal with us on an anonymous basis or using a pseudonym. However, you acknowledge that if you do not provide us with the information we request, or if the information you provide to us is not accurate, our ability to provide services to you, or to otherwise fulfil the purpose for which you have provided your information may be severely limited.
Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes:
To whom do we disclose your personal information?
Disclosure of personal information outside Australia
We do not generally disclose personal information outside Australia. However, if we are required for any reason to disclose your personal information to third parties outside Australia, we will take steps to ensure that your privacy rights continue to be protected by ensuring that the relevant third party is either covered by data privacy laws substantially similar to those in Australia or adheres to the APPs.
Using our website and cookies
To improve your experience on our website, we may use ‘cookies’: small data files that are served by our platform and stored on your device. These are used by us or third parties for a variety of purposes including to operate and personalise the website. Cookies may be used for recording preferences, conducting internal analytics, conducting research to improve our offering, assisting with marketing and delivering certain website functionality.
You may refuse to accept cookies by selecting the appropriate setting on your internet browser. However, please note that if you do this, you may not be able to use the full functionality of our website.
Third party links
We take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. We store information in access-controlled premises and electronic information on secure servers.
In addition, we have procedures that prevent our employees and contractors from unnecessarily accessing your personal information. Only those employees and contractors with a business reason to know have access to such information. We educate our employees about the importance of confidentiality and customer privacy through standard operating procedures and internal policies on data privacy and corporate integrity. We take appropriate disciplinary measures to enforce employee privacy responsibilities.
Your information is kept for so long as we need it to provide our products and services to you and where applicable, for as long as we are required to keep it to comply with relevant statutory requirements. Where we determine that it is no longer necessary to hold your personal information we will securely destroy, delete or permanently de-identify that information to the extent it is possible to do so.
If we become aware of unauthorised access to or disclosure of your personal information, we will take appropriate steps to rectify the data breach and notify you as soon as practicable and provide you with a description of the breach, the type of information involved and any recommended actions you can take to protect yourself.
Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us using the contact details set out below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the contact details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Effective: 11 November 2023